Lot 2.6 - Associated consultancy support
(Defined by specified ToR at order placement under the control of the Authority.)

Lot 2.6.1
General Consultancy

Professional Services (Senior Consultant)

Consulting services provided by subject matter expert in biometrics with an advanced degree and 15  or more years of experience

Lot 2.6.2
General Consultancy

Professional Services (Consultant)

Consulting services provided by subject matter expert in biometrics with bachelors degree and 10 or more years of experience

Lot 2.6.3
Biometric Product Training

Biometric Product training

8-hour biometric training session. Lectures and hands on training.

Lot 2.6.4
Software Design, Programming or Testing

Professional Services (Software Design, Programming or Testing Services by Senior Sofware Engineer)

System design, programming, or testing services provided by individual with an advanced degree in engineering, computer science, or a related discipline and 5 or more years of experience in biometric system design/development

Lot 2.6.5
Software Design, Programming or Testing

Professional Services (Software Design, Programming or Testing Services by  Sofware Engineer)

Software development services provided by individual with a  bachelors degree in engineering, computer science, or a related discipline and 5 or more years of experience in biometric system design/development.

Lot 2.6.6
Security Consultancy

Professional Services (Security Consultancy)

Consulting services provided by individual with an advanced degree in engineering, computer science, or a related discipline and 5 or more years of experience in system security

Lot 2.6.7
Outsourcing Solution

Professional Services (Outsourcing Solution)

This is an end-to-end outsourcing solution under which Cogent will establish and operate Ukvisa application service centers and provide all equipment and services required to manage the application process.

Lot 2.7 - Third line software support including Help Desk and incident management support.
(There should be one entry for each Lot 2 Catalogue Item)

Lot 2.7.1

Third Line Software Support - 9 to 5 pm

Help desk available between 9 a.m. to 5 p.m. local time (UK), seven days a week to to provide telephonic support and remote software diagnostics/repair.

Lot 2.7.2

Third Line Software Support - 24 x 7

Option for 24 x 7 help desk support.